Service Level Agreements (SLA) Guidelines

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The purpose of the document "Service Level Agreements (SLA) Guidelines" is to act as a template to define SLA's for the Community Wireless Networks of CWRC.
The document presents eight basic building blocks of a general SLA for an ISP but with special focus on the unique reality of the CWRC.
The document includes a set of fields that CWRC need to adopt to local conditions.

The document can be downloaded in the following formats: